What kind of personal information will we collect?
The types of personal information we may collect about you include, but is not limited to:
- your name, contact details (such as email address, telephone number, and billing address);
- your credit card or payment details;
- information you provided through our surveys;
- any information regarding details of products you have requested;
- any information in any inquiries you have sent to us;
- details of products and services we have provided to you and/or that you have inquired about, and our response to you;
- information received from your browser, such as geo-location, device and network information, search queries, browsing behaviour, to name a few;
- any information received from internet cookies;
- additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications and/or accounts from which you permit us to collect information; and
- any other personal information requested by us and/or provided by you or a third party.
We may collect these types of personal information directly from you or from third parties.
Information collection and holding: Why?
We will hold, collect and use personal information to:
- enable you to access and use our Site and any associated sites (such as our Discord community);
- contact and communicate with you in regards to events our events you potentially may be interested in;
- help keep internal record keeping, admin purposes, and/or invoicing and billing purposes;
- use for our own analytics, to help improve our business and service to further help you;
- use for advertising and marketing, including to send you promotional information about our events and products, and potential events and products from third parties that we consider may be of interest to you;
- resolve any potential legal issues and/or disputes that may arise from any situation.
Could you disclose my personal information to third parties?
We will endeavour to protect your privacy, especially when it comes to personal information and details that are sensitive. However, there may be times where we may need to or are required to share information. This includes:
- third party service providers to help us enable our services, including our tournament platforms, survey websites, IT service providers, community hub providers, and more.
- our employees, contractors and/or related entities for event and/or product related purposes;
- our business partners;
- anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
- credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you, or have failed to provide proper information;
- courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
- third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data outside of Australia;
- third parties to collect and process data, such as Google Analytics. This may include parties located, or that store data outside of Australia.
But my personal information could be quite sensitive – how do you protect this?
Under the Australian Privacy Principles, sensitive information is a particular sub-set of information that is under a much higher level of protection due to its nature. This information includes anything information relating to your racial/ethnic origin, political opinions, religion, trade union (or other professional associations and membership), philosophical beliefs, sexual orientation/practices, criminal records, health information, or bio-metric information.
Most, if not all of our events/tournaments will not require this information. However, if we ever need this, we will ask for your consent – and this sensitive information can only be used and disclosed for reasons relating to the primary purpose on why the sensitive information was collected. However, sensitive information may be required to be disclosed if required or authorised by law.
What are my rights and ability to control my personal information?
Restricting and changing your mind: If you have previously agreed to us using your personal information for direct marketing purposes from us and/or third parties, you may change your mind at any time, please contact us and we will remove your contact details from the marketing list.
Can I access my own information?: You may ask for your details of the personal information that we hold about you. Depending on the request and the amount of information we need to provide, we may require an administrative fee – however we will endeavour to ensure that this is appropriate to the request.
How to correct anything wrong: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date when we are contacted about this.
Complaints: If you wish to make a complaint about how we have handled your personal information, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.
Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
Storage and security
Once again, we understand no one likes their personal information being leaked, and such are committed to making sure any personal information we hold are secure, whether it is by physical, electronic, or managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
Cookies and web beacons
We use the following cookies:
Strictly necessary cookies. These are cookies that are required for the operation of our Site. They include, for example, cookies that enable you to log into secure areas of our Site, use a shopping cart or make use of e-billing services.
Analytical/performance cookies. These are cookies that allow us to recognise and count the number of visitors to our Site and to see how visitors move around our Site when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our Site. This enables us to personalise our content for you and remember your preferences (for example, your choice of language or region).
You can find more information about the individual cookies we use and the purposes below:
Currency – This cookie stores the currency used for the Site (AUD)
Language This cookie stores the language used for the Site (English)
PHPSESSIONID This cookie contains a unique ID to support functions (for example last viewed events/products) to improve user experience
newsbcsub This cookie is stored once the user has completed or closed the Register Pop Up, preventing it from re-appearing until after 7 days
_ga / _gid / _gat These cookies are used by our Google Analytics account to track customer traffic through the website to help us understand how our website is being used by our customers.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.
We may use Google Analytics to collect and process data. To find out how Google uses data when you use third party websites or applications, please see www.google.com/policies/privacy/partners/ or any other URL Google may use from time to time.
Links to external websites
For any questions or notices, please contact our Privacy Officer at:
Events Over Time Pty Ltd, ABN 71 645 247 785
Last update: 15 November 2020